TSB and other UK major high street banking providers are working together to bring shared cash and banking services to communities across the UK.
Cash Access UK are opening Banking Hubs across the UK, to offer an easy way to do face-to-face banking. There are 8 already open, with over another 80 planned.
The Banking Hubs are available for everyday personal and business banking services. TSB customers can use cash services at any Hub. And a TSB Mobile Money Confidence Expert will be on hand in some Banking Hubs if you need help with bigger things, such as payments and transfers, managing your money and online banking.
You find out more about Cash Access UK and Banking Hubs at Cash Access UK - Home.
What services are available at all Banking Hubs?
Each Banking Hub has a counter where you can:
- Pay in cash and cheques
- Withdraw cash
- Check your balance
- Pay utility bills
- Top up your gas and electricity
- Access change-giving services for small businesses
Banking Hub counter services are run by the Post Office®, the full range of services can be found on our website.
TSB Money Confidence Experts at Banking Hubs.
Not all banks will be present in every Banking Hub. Where TSB are present in a Banking Hub, a Mobile Money Confidence Expert will be available to help customers with:
Personal customers.
- Borrowing, protection and everyday current account and savings account needs
- Managing your existing payments, such as Direct Debits
- Internet and mobile banking registration, forgotten passwords and troubleshooting
- Reporting lost or stolen cards
- Non-cash payments to someone you’ve paid before, up to £10,000
- General product enquiries
- Managing finances if you’ve suffered a bereavement
Business customers.
- Internet and mobile banking registration, forgotten passwords and troubleshooting
- Card management- Reporting lost or stolen cards, reset pin, order replacements
- Make a payments / Transfers, up to £10,000
- General product / maintenance enquiries
- Registered a bereavement
- Representative Access: Add a Third party mandate, Power of Attorney
- Fraud support
- Register a vulnerability
- Register a complaint
| Banking Hub location | Banking Hub Address | Opening time | TSB colleague available |
|---|---|---|---|
| Cambuslang | 158 Main Street, Cambuslang, G72 7EL |
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9.00am - 5.00pm Friday: 9.00am - 5.00pm Saturday: Closed Sunday: Closed |
TSB colleague available every Friday |
Carnoustie |
63 High Street, Carnoustie, DD7 6AD |
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9.00am - 5.00pm Friday: 9.00am - 5.00pm Saturday: Closed Sunday: Closed
|
TSB colleague available every Thursday |
Banking Hub location |
Banking Hub Address | Opening time | TSB colleague available |
|---|---|---|---|
| Acton |
Unit 2, The Oaks Shopping Centre, London W3 6RE
|
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9.00am - 5.00pm Friday: 9.00am - 5.00pm Saturday: Closed Sunday: Closed
|
No, TSB customers can still use the counter services |
Brixham |
62 Fore Street, Brixham, TQ5 8EG
|
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9.00am - 5.00pm Friday: 9.00am - 5.00pm Saturday: Closed Sunday: Closed
|
No, TSB customers can still use the counter services |
| Buckingham | Buckingham Library, Verney Close, Buckingham MK18 1JP |
Monday: 9.30am – 4:30pm Tuesday: 9.30am – 4:30pm Wednesday: 9.30am – 4:30pm Thursday: 9.30am – 4:30pm Friday: 9.30am – 4:30pm Saturday: Closed Sunday: Closed |
No, TSB customers can still use the counter services |
| Cottingham | 121 Hallgate, Cottingham, HU16 4DA |
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9.00am - 5.00pm Friday: 9.00am - 5.00pm Saturday: Closed Sunday: Closed |
No, TSB customers can still use the counter services |
| Rochford | 38-40 West Street, Rochford, Southend, SS4 1AJ |
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9.00am - 5.00pm Friday: 9.00am - 5.00pm Saturday: Closed Sunday: Closed |
No, TSB customers can still use the counter services |
Banking Hub location |
Banking Hub Address | Opening time | TSB colleague available |
|---|---|---|---|
| Troon |
11 Ayr Street, Troon, KA10 6EB2
|
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9.00am - 5.00pm Friday: 9.00am - 5.00pm Saturday: Closed Sunday: Closed
|
No, TSB customers can still use the counter services |
No Banking Hubs are currently open in these locations. We will update this information if they become available.
No Banking Hubs are currently open in these locations. We will update this information if they become available.
Over the next 12 months more Banking Hubs will be opening. We will update this page with additional locations and services as they become available. You can keep up to date with progress for all Banking Hubs and find out where you can pick up a leaflet at Cash Access UK - Home.
Do you need to bring any ID when you visit a Banking Hub?
To use the Post Office® counter services, you will need:
- Deposit cash: your debit card and PIN or a personalised pre-printed pay-in slip.
- Deposit cheques: a personalised pre-printed pay-in slip and a TSB specific cheque envelope (available at the Banking hub).
- Withdraw cash: your debit or ATM card and PIN.
- Balance enquiry: using your debit card and PIN.
You can check these details at tsb.co.uk/postoffice
When you visit a TSB Mobile Money Confidence Expert at a Banking Hub we will need to check your ID. As well as having your TSB bank card, the documents you can bring with you for this are listed below:
If you're a UK, EU, EEA or Swiss National please bring:
- Full and current passport
- Full and current photocard driving licence (exluding provisional driving licence)
- A full and current 'old style' UK paper driving licence (issued before 2000 when photocard was introduced)
- Current EU/EEA National identity photo card – not including Romanian ID cards
- Current Northern Ireland voters card
- Current Firearms or shotgun licence
- Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits
- HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable)
- Current Blue disabled drivers pass
If you're a national from any other country outside the UK, EU, EEA or Switzerland please bring:
- Full and current passport with valid UK Visa or a valid UK Biometric Residence Permit
For under 18s:
- Current Young Scot card
- UK Birth certificate or Full adoption certificate
- UK Medical Card/Certificate
- Bank, Building Society or Credit Union statement (Except TSB bank statement, showing a minimum of 2 transactions within the last 3 months)
- Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
- Council tax bill for current Council Tax billing year and dated in the last 12 months
- Full and current UK photocard driving licence (only if not used as proof of identity)
- A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
- Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
- HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
- Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)
